Source: http://www.malaysiakini.com/news/189562 (18/2/2012)
KFC Malaysia management today met and apologised to customer Danny Ng, who was assaulted by a staff member at its i-City outlet in Shah Alam. In a statement today, deputy president Alan Au said the fast food chain also extends its “sincere apologies to all our customers present that day... for the unsatisfactory services rendered by our staff and the inconvenience caused”.
Ng and his family met with the KFC management this afternoon and accepted the apology.
“We deeply regret the occurrence of this incident and would like to assure you that it was related to the quality of service provided and not due to any other reason whatsoever,” Au said. He also thanked customers for sending “treasured” feedback on the issue and assured them that all steps have been taken to “avoid the recurrence of such incidents”.
The incident, recorded on video by an eyewitness who uploaded it on the Internet, stirred racial sentiments, with some viewers accusing Ng of hurling racial slurs against the Malay KFC staff. Ng has since denied this, explaining that he had scolded the staff because he had waited in line for about one hour for his fried chicken only to be told that there was none left.
The KFC staff member, who is as yet unidentified, had called Ng a “pig” and told him to cook his own chicken, subsequently punching Ng. Ng had lodged a police report on the incident, and police are probing the case.
Malaysiakini attempted and failed to locate the KFC staff member, who has been suspended from duty.
Related news: KFC makes peace with punched customer http://www.freemalaysiatoday.com/2012/02/18/kfc-makes-peace-with-punched-customer/
KFC apologises to i-City outlet assault victim http://thestar.com.my/news/story.asp?file=/2012/2/19/nation/10766350&sec=nation
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